FAQ – Jupiter Online

PAPER

What paper stock does Jupiter Online One use?

What does GSM mean? Which weight / paper type is right for me?

What is ‘paper stock’ and ‘card stock’?

What is the difference between glossy and matt paper stock?

UPLOADING ARTWORK

I can’t preview my uploaded .PSD file?

I can’t upload my artwork file?

I can’t find my uploaded artwork?

How do I know what my uploaded artwork will look like on the cards?

PRINTING

What colour formats are supported by your site?

What is the resolution of output file?

What printing method do you use?

PRICING

Are the listed prices including VAT or excluding VAT?

Are there any items that are exempt from VAT?

Are the prices listed on the site final? How do I know the total cost?

PAYMENT

What forms of payment do you accept?

DELIVERY

What Delivery Options are available?

Can I Collect?

What’s the difference between ‘Turnaround’ and ‘Shipping’?

OTHER

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